ABOUT STORE
Do you only sell on this site?
For international customers, you may only order from this site.
For local buyers (PH), you may order via Google Forms.
I do not sell my products on any other website besides this BigCartel shop and the Google Form mentioned previously.
How is the product quality?
All products are standard grade unless stated otherwise. Standard grade means that there may be slight imperfections with the products that may not be noticeable unless viewed very closely.
Enamel pins are an exception to this as they are graded accordingly: A, B, C with A being the highest. For more information, you can view the enamel pins' product description.
What is your preorder policy?
All items are up for preorder only. Preorder items are currently not on hand and will take some time to arrive. You may check the product's description to see its' estimated ship out date.
Can I cancel my order?
You may cancel your order at any time if there has not been announcements of the products beingn under production.
Do you accept returns or refunds?
Please note that all sales are final once they have been shipped out.
Once the orders are shipped, they are no longer in my control so please contact your local post office if in the case that your order has not yet arrived.
There's an issue with my order.
For problems regarding your order, please contact me via email: [email protected] with the subject line: Order Issue. Please also include complete details regarding the problem; attach images if necessary.
What are your mode of payments?
Currently, the only available payment option is via PayPal.
Do you do Group Orders (GOs)?
Yes, please feel free to contact me either via email or on Twitter.
SHIPPING
I did not receive a tracking number.
Tracking numbers will be emailed once shipment has been made so please be sure to add your email address in the payment information and check your spam inbox, just in case.
If you do not receive a tracking number after shipout announcements, please do contact me.
When will my order be shipped?
Shipout dates are every Monday or Friday.
I changed my shipping address.
If the item has yet to be shipped out, please contact me immediately for changes.
Where do you ship from?
Orders are being shipped from the Philippines via PhlPost (Philippine Postal Corporation).
Once the package arrives to its destination, your country's local post office will then be in charge of handling said order. The seller is not informed of the specific courier that will be used for this.
Can you ship to my country?
According to the post office, they can generally send to most countries. But if there's a chance we may not be able to ship to you, your order will be refunded.
Is my order tracked or untracked?
All orders will be shipped via Registered Mail. It is both faster and trackable compared to untracked shipping.
When will my order arrive?
The estimated time of arrival (ETA) of registered mail orders usually take a few weeks or months. But please note that this also depends on the country so please manage your expectations and check the tracking for updates just in case.
Do I have to pay customs fees?
The store is not liable to any extra fees (such as customs, VAT, etc.) that may incur once the package has been shipped.
MISCELLANEOUS
Can I post my order on social media?
Yes, you may. I would also love to see if your order arrived safely so if it's alright, please feel free to tag me. :D
I found another store that is selling your products. Is that legitimate?
No, it is not. I only sell my products via my Google Form and this Big Cartel shop.
If possible, please help report it and/or contact me regarding this.
Where can I contact you?
You may contact me vial email: [email protected] or on Twitter.
Are you open for digital commissions?
Yes, I am. Feel free to check this site for rates, samples, and T&C.
Can I offer suggestions?
Suggestions are highly encouraged and appreciated! Whether it be about the shop and how to improve upon it, or future products you'd like to see. You may add your comments on the 'notes' at checkout.